****Supervisor Resources****
- log of all tickets entered with Fuel, Agilysys, Revinate, etc.
- MOD Report data compiled to roll up into Master Attendance 2025
- Please include the following information for each case:
– Agent Name
– Infraction Date
– Supervisor Name
– Date of Last Documentation
– Whether a Summary is Required (Yes/No)
– Any Additional Notes
- 180 day rolling tracker for attendance infractions
- To ensure accuracy data should be compared to UKG automated reports, which will be used for corrective actions and reviews
- Used for property contacts, support contacts, etc.
Prize Inventory & Contest Winners
- Contests, Winners, and Prizes
- Documentation Tracker / Overdue Absent & Tardy
- Quickly calculates Productivity
Front Desk Guide – Distribution and OTA Reservations
- Guide to share with Front Desk on processing arrivals and guest issues for VRBO, AirBNB, Booking.com HOMES, Rocketstay, and Affirm
- Stop by virtually! Use this calendar link to sign up for a quick check in, ask a question, or just catch up. These are in 15 minute increments. Multiple can be signed up for based on availability
Monthly Sheets
- Team List
- Filter Friendly version used for Incentive roll up
_Not Booked Survey Guest Feedback
- Quarterly contest for most surveys submitted. This info can be helpful during coachings, etc.
- Follow-Up notes from past calibration sessions. Questions for future sessions.
TRAINING & RESOURCES
- Agilysys Training
- Stay N Touch Training
SOP – Canary Authorization Forms