DAILY RESOURCES

Group Feedback Forms

• Include with Thank You email to each group upon departure

GROUP BOOKING POLICIES – 2025

• Policies and Procedures to follow

Group Sales – Phone & Email Policy

• The purpose of this policy is to establish clear standards for phone and email communication during the standard 9:00 AM – 5:00 PM workday.

Inquiry Questions

• Questions to ask each guests interested in a group booking

Roles Resposibilities and task Breakdown

• Roles & Tasks

Manager Contact Sheet

• Contacts for internal communication and technical support needs.

Call Quality Scoring Form

• Form used to score group sales lead calls for quality and compliance
• Group Sales Flow

DELPHI TRAINING & SOP’s

Creating a New Inquiry in Salesforce

Sertifi Delphi User Guide

Create a New Event in Booking System

Adding Menu Items to BEO

AGILYSYS STAY SOP’s

Setting up a Profile in Agilysys

Configuring Travel Agent Profiles

Linking Travel Agents

Entering Group Blocks in Agilysys

Creating a Group in Agilysys

Transferring Money in Agilysys Stay

Managing Group Comp Offsets

Adding Groups to ARCs

How to Add ACR Fees to a Group Rate

SPORTS RELATED RESOURCES

EventConnect 3rd Party

GroupHousing and Conference Direct Rooming List

Traveling Teams Rooming List

Traveling Teams – Changes and Cancellations

Workflow for Managing Sports Groups